Brandability Terms and Conditions

Commencement, Duration and Application

  1. The Brandability terms and conditions shall commence to apply upon signature of the Confirmation of Order by the Client in each instance.
  2. The Brandability terms and conditions shall apply and endure until the services and/or products and/or orders quoted for and accepted by the Client are rendered and/or delivered to the satisfaction of the Client and in line with the terms and conditions and until full payment of Brandability’s invoice(s) have been made by the Client in each instance.


  1. Brandability shall provide the Client with a quotation for services and/or products required by the Client, of which shall be valid for the period as indicated on the quotation or, in the absence of such period being stipulated, for a period of 7 (seven) calendar days.
  2. Quotations are subject to the availability of products and/or services and are subject to any increases in price or costs, including currency fluctuations, which may occur before the order is accepted by the Client.
  3. Quotations are subject to stock availability at the time of confirmation of the order by the Client, whether by way of paying the deposit or by purchase order.


  1. The Client acknowledges that it is the Client’s sole responsibility to determine and ensure that the products ordered are correct and suitable to its intended purpose. Brandability will not be liable, in any manner of form, for incorrect product selection by the Client. For this reason, Brandability strongly recommends that the Client views, purchases or makes use of Brandability’s free sample offer before placing the order.
  2. First time Clients are entitled to one free sample to the value of R 20.00 (twenty Rand). Existing Clients are entitled to one free sample to the value of R 50.00 (fifty Rand). All free samples are unbranded. The cost of delivering and returning free samples, is the responsibility of the Client. Brandability do not dispatch to post office boxes and free samples cannot be collected.
  3. Full payment is required for all unbranded & rushed orders before we’re able to confirm your order.
  4. Samples may be purchased through the Client’s account manager and may either be collected from one of Brandability’s offices or delivered to the Client’s premises in line with the delivery provisions under the Delivery heading.
  5. All sample orders need to be paid for and collected within 5 (five) business days of receiving the invoice, failing which the products will be returned to stock and the order cancelled. If the Client proceeds to place an order after purchasing a sample, the Client will be refunded in full for said sample.
  6. Sample products with a value of less than R 150.00 (one hundred and fifty Rand) may not be returned for a refund. Sample products with a value over R 150.00 (one hundred and fifty Rand) may be returned within 5 (five) business days from date of purchase for credit or a refund, at the discretion of Brandability. Sample products returned after 5 (five) business days will not be refunded or credited. The cost of returning samples are for the Client’s account.
  7. Returns of sample products will only be processed if they are returned with the collection slip relevant to the sample products, in its original condition and in its original undamaged packaging. Damaged product samples or product samples with damaged packaging will not be accepted for return.
  8. Brandability reserves the right to, at its discretion, refuse dispatch of any product sample.
  9. No returns accepted for white and drinkware samples, due to discolouration and safety reasons.
  10. Unfortunately, no returns accepted for USB and Powerbank samples.

Product Selection and Orders

  1. The Client is to place orders with Brandability in writing by completing the Confirmation of Order. Orders shall only be regarded as accepted upon written confirmation thereof by Brandability. Payment of the deposit by the Client does not constitute acceptance of orders.
  2. Brandability will execute the Client’s order/s once the deposit is paid by the Client, written confirmation of the order has been provided to the Client by Brandability and the supplier has confirmed that the stock to be ordered is available.
  3. A deposit equal to 50% (fifty per centum) of the quoted amount, or if the quoted price fluctuated in the time between the quotation and the order, 50% (fifty per centum) of the adjusted amount, is to be paid by the Client. Quotations are subject to stock availability at the time of confirmation of the order. Special import items require, without exception, a 75% (seventy five per centum) deposit of the quoted amount.
  4. As stock changes occur on a daily basis, stock availability cannot be guaranteed by Brandability until the deposit has been paid, the confirmation of order has been signed and the stock availability has subsequently been confirmed by the supplier.
  5. Brandability is entitled to refuse any order placed by the Client.
  6. The Client acknowledges that it is the Client’s sole responsibility to determine and ensure that the products ordered are correct and suitable to its intended purpose. Brandability will not be liable, in any manner of form, for incorrect product selection by the Client.
  7. Lead times for orders will be deemed to commence on the date and time that Brandability received all signed off approvals of the artwork and payment of the funds have cleared in Brandability’s bank account.
  8. Once an order has been confirmed, cancellations for that order will only be entertained if no branding has taken place and will be subject to a 25% (twenty five per centum) handling and administration fee. A further R 350.00 (three hundred and fifty Rand) per artwork layout will be charged if artwork layouts were created.
  9. No cancellations of an order will be accepted on any branded items, custom made items or specially imported items and the Client shall be liable for full payment of the order.
  10. Orders may be cancelled by Brandability in any case of fortuitous events or any other circumstances whatsoever beyond its control.
  11. Fully paid orders that remain uncollected or undeliverable for 30 (thirty) calendar days will be donated to local charities.

Rush Orders

  1. Brandability provides a rush order service in terms whereof completion of urgent orders are guaranteed within 2 (two) to 5 (five) business days subsequent to approval of the artwork at an additional fee, equal to 10% (ten per centum) of the total value of the order and full payment of the order reflecting in the bank account of Brandability.
  2. The completion date for the order will be confirmed in the confirmation of order prior to Brandability executing the order.
  3. Artwork needs to be supplied in print ready format as there is insufficient time to redraw a Clients logo.
  4. Rush orders are subject to the Client adhering to the deadline for approving artwork, as stipulated in the artwork approval email.
  5. Rush orders are also subject to Brandability receiving cleared funds for the full amount when the order is place.

Artwork for Branded Orders

  1. Brandability will provide the Client with an artwork approval via e-mail or another electronic format. The artwork will illustrate the appearance of the Client’s logo or other image, as provided to Brandability by the Client, on the chosen product. The Client needs to sign off the artwork and no further services will be rendered by Brandability until Brandability is in receipt of the duly completed signed off artwork approval.
  2. The Client is to specifically indicate, in writing, whether permanent branding is required.
  3. The delivery date may be affected if changes to the artwork are requested by the Client as the changes require a new layout which will need approval and sign off by the Client again. Brandability shall not be responsible or liable for delays in delivery caused by artwork changes. Any changes requested and made subsequent to approval of the artwork and subsequent to plates/screens being made shall incur additional costs for the Client.
  4. The Client is to approve the artwork within 7 (seven) calendar days from the final artwork layout being sent to the Client, failing which the stock will be returned to the warehouse and a cancellation fee equal to 25% (twenty-five per centum) of the total value of the order shall be charged. No artwork approvals will be accepted telephonically.
  5. The Client is to partake in the process of reviewing and checking the artwork for spelling mistakes and errors relating to e.g. item colours, sizing, image colour and image locations and is to do so before signing off and approving the artwork/order. Brandability shall not be responsible or liable for erroneous interpretations of the artwork/order, typographical errors overlooked and later approved by the Client and/or any damages suffered by the Client as a result of the erroneous artwork/order being printed as accepted and approved by the Client.
  6. If the Client selects an Artwork Design Package and their artwork requires the designer to spend more time than what is allocated for their design, then an additional design fee of R195.00 (one hundred and ninety-five Rand) per hour will be incurred by the Client. The Client will be informed of the additional fee and will be given the choice of whether to continue or not.
  7. The Artwork Design Packages are inclusive of Free Artwork Redraw. The number of designs that can be redrawn is based on the Artwork Design Package that the Client purchases. Additional designs can be redrawn for an additional fee of R195.00 (one hundred and ninety-five Rand) per hour.
  8. There are 3 Artwork Design Packages, the details of each can be found on the Artwork Design Package page. Each design package varies in the number of designs that can be redrawn, the amount of text that can be used, the number of fonts along with options on background colour. Any variation from these these packages will incur additional fees calculated on a basis of R195.00 (one hundred and ninety-five Rand) per hour.
  9. Should the Client purchase the Premium or Elite Artwork Design Package then the Client will be entitled to receive the Vector artwork files that were created by Brandability. Artwork files will be sent 7 days after completion of your order with Brandability. Should the Client decide not to proceed with the order then Brandability reserves the right to withhold the Artwork files.
  10. The Client specifically acknowledges that layouts sent in colour via email are not necessarily a true reflection of the colour but a mere indication of what the product will look like due to the variations in computer monitor colouring. Printing colours will be matched as close as possible to Pantone colours or swatches supplied. Brandability cannot guarantee a 100% colour match due to the different materials used in promotional products.

Payment and Release of Orders

  1. A deposit equal to 50% (fifty per centum) of the quoted amount, or if the quoted price fluctuated in the time between the quotation and the order, 50% (fifty per centum) of the adjusted amount, is to be paid by the Client. The remaining 50% (fifty per centum) of the invoice, along with any additional costs, are to be paid upon request, prior to delivery or collection. This outstanding amount is to be paid within 7 (seven) calendar days of such request being made. Interest of prime plus 2% (two per centum) will be incurred on all overdue amounts along with daily storage fees.
  2. Rush orders will incur an additional fee, equal to 10% (ten per centum) of the total value of the order. Rush orders, orders for unbranded items and orders for special import products require full payment of the order to reflect in the bank account of Brandability before Brandability shall confirm the order.
  3. Subject to the provisions of the Consumer Protection Act, no 68 of 2008, as amended, if applicable, all prices/rates are subject to alteration without notice, and orders will be processed at the price/rate applicable at time of dispatch. All prices/rates quoted by Brandability are based on, but not limited to, foreign exchange, freight-/ insurance-/landing charges, dock-/customs-/import duties, rail- and statutory wage rates applicable at the time of negotiations for the purchase of the goods to which the invoice in question relates, and consequently, any variation in such prices/rates will be for the account and be borne by the Client, with notice.
  4. Brandability accepts payment by way of electronic funds transfer. Cash payments are however not acceptable. Orders paid for by cheque will only be proceeded with or released once the payment has cleared in the bank account of Brandability.
  5. All payments made by the Client to Brandability shall be made free of deduction, set-off, bank charges and commissions and shall not be withheld for any reason whatsoever. Any extension of the due date for payment shall be valid only if reduced to writing. Discounts shall be forfeited on overdue amounts.
  6. Brandability may, at its sole discretion, extend a 30 (thirty) day incidental credit facility to the Client and may, at its sole discretion, amend or withdraw such facility. Incidental credit facilities are to be approved in writing. Interest of 2% (two per centum) will be incurred on all overdue amounts.
  7. Orders will only be released for collection or dispatched for delivery once payment in full, including interest, if applicable, reflects in Brandability’s bank account. A company purchase order may, at the sole discretion of Brandability, be accepted. Brandability shall not be liable for missed deadlines due to non-payment or late payment by the Client.
  8. Goods remain the property of Brandability until paid in full. The risk in and to the products shall pass from Brandability to the Client upon the date of delivery thereof by Brandability to the Client or their agent. Any delivery notes or waybill (be it a copy or an original) signed by the Client, a representative of the Client (e.g. secretary, security) or a third party engaged to transport the products shall be conclusive proof that delivery was made to the Client.
  9. Should Brandability be required to institute legal proceedings to enforce its rights in terms of the contract with the Client, the Client agrees to be liable for and pay Brandability’s collection commission, tracing fees as well as its legal fees on the scale of attorney and own client.

Collection and Delivery

  1. Unless alternative arrangements have been made with, and accepted by, Brandability, the Client is to collect the order or accept delivery within 14 (fourteen) calendar days from the Client being advised as such. Orders not collected or delivered within 14 (fourteen) calendar days will be charged storage fees or sold to offset Brandability’s costs.
  2. Orders above the value of R 1 000.00 (one thousand Rand) being delivered to a single destination point in either Cape Town, Johannesburg, Durban or Pretoria on a 3 (three) to 5 (five) day delivery, qualify for Brandability’s free delivery option. This is subject to certain package size and weight restrictions, please confirm with your Account Manager. Free Delivery excludes freight insurance which remains the Client’s responsibility.
  3. No cancellations of an order will be accepted on any branded items, custom made items or specially imported items.
  4. For orders that do not qualify for free delivery, Brandability will quote the Client using an external courier service to effect delivery, and once accepted and paid by the Client, Brandability will arrange for goods or orders to be delivered to the Client’s address.
  5. Should the Client require freight insurance, the Client is to request same from Brandability in writing and Brandability is to accept same. The Client will be liable for the payment of such insurance costs before despatch of the goods/order/s by Brandability.
  6. The delivery address needs to be easily accessible for the carrier and drop off shall be to the front entrance of the address provided, unless otherwise agreed.
  7. Delivery times quoted are estimated times only. Brandability accepts no responsibility whatsoever for any loss or damages caused by late delivery or non-delivery, howsoever caused or arising and the Client specifically indemnifies Brandability as such.
  8. The risk in the goods shall pass to the Client upon the goods being loaded for delivery to the Client’s chosen premises/specified destination.
  9. The Client is expected, in all cases, to take such measures as may be reasonable for the purpose of averting or minimising loss or damages and to ensure that all rights against carriers, bailees or other third parties are properly preserved and exercised. The carrier shall be deemed to be an agent of the Client, irrespective of which party issued the instructions to or paid the carrier.
  10. If goods have to be re-delivered due to refusal to accept delivery or being undeliverable or unclaimed due to incorrect address details provided by the Client or for any other reason due to the Client’s action/omission, the Client will be invoiced for any additional delivery costs.
  11. The Client must report, by recorded delivery, to the carrier any reservations the Client may have concerning the state of the goods or their packaging, within 24 (twenty-four) hours of the delivery time. A copy of these reservations, including a picture (if possible), must be sent to Brandability within the same time frame. In the absence of notice accordingly, the Client shall be deemed to have received and have accepted the goods in good order and condition as dispatched, delivered and invoiced by Brandability.
  12. The Client is expected to inspect the goods on delivery and to verify specifications and quantity. Goods may not be returned, and deliveries may not be refused except by prior arrangement with Brandability. If any goods sold to the Client do not accord with specifications, the Client shall notify Brandability in writing immediately upon the defect becoming known to the Client and, provided the Client does so within 24 (twenty-four) hours from the time of delivery of the defective goods to the Client. Brandability may, at its discretion, replace any goods which were sold by Brandability directly to the Client and which goods are not in accordance with Brandability’s specifications.
  13. Notwithstanding delivery and the passing of risk, ownership of the goods remains vested in Brandability until such time as the Client shall have effected full payment, including any related costs, in accordance with the invoice. “Payment” signifies the receipt of the amount due in terms of invoice/statement in the bank account of Brandability. Until such time as the Client shall have paid the invoice in full for such goods, the Client shall not, otherwise than in the ordinary course of business, sell, pledge or otherwise encumber the goods concerned and shall not remove such goods from the business premises of the Client without prior written consent from Brandability. If third parties attempt to assert or substantiate rights over the goods, the Client is obliged to inform Brandability any such action immediately, and Brandability shall be entitled to take whatever action it may deem fit to protect its rights, including cancellation of the sale and repossession of the goods. In the event of any such cancellation of sale, the Client undertakes to look after and keep the goods safe until repossessed by Brandability, and, upon request from Brandability, the Client undertakes to hand over and return the goods to Brandability.
  14. Unless the Client’s order specifically states a date on or before which delivery is required and such date or any other delivery date is accepted by Brandability in writing, orders will be accepted for delivery as and when goods can be made available by Brandability and Brandability is entitled to execute orders piecemeal or in part deliveries. Notwithstanding the aforegoing and any contrary provision which may be contained in the Brandability terms and conditions, the time of delivery shall not be of the essence of the contract and the Client shall not be entitled to cancel any agreement of sale should Brandability fail to deliver the goods on the agreed date.


  1. It is the Client’s responsibility to ensure that goods are returned to a designated collection point in its original packaging, regardless of the reason for the returns.
  2. All requests for returns or credit must be initiated in writing by the Client. No items may be returned or exchanged unless prior written authorisation has been obtained from Brandability. Any goods returned at the Client’s request may be returned by carriage which expense will be paid for by the Client. The return of any goods are subject to the provisions of clause 8(k) hereinabove. Returns of non-faulty items may incur handling- or administration fees of 25% (twenty-five per centum) of the total value of the order.
  3. With cognisance of clause 8(k) hereinabove, Brandability may replace any goods which were sold by Brandability directly to the Client and which goods are not in accordance with specifications, or alternatively (provided that the goods have not been damaged in any way whatsoever subsequent to it being dispatched or delivered to the Client, as the case may be), at Brandability’s option, Brandability shall be entitled to take the goods back, refunding the Client with the purchase price paid or by way of credit in favour of the Client.
  4. Any returns or replacements for incorrect goods, not limited to incorrect branding, should be initiated in writing by the Client, in no more than Five (5) days from receiving the order.
    Any complaint received after the Five(5) day mark will be investigated, but we cannot guarantee a resolve.
  5. Branded goods and memory sticks may not, regardless of fault, be returned.
  6. Brandability is unable to provide a refund if the amount is less than R50.00 (fifty Rand). Any refund less than R50.00 (fifty Rand) will be credited to the client’s account and set off against the Client’s next order.
  7. Brandability is unable to refund international clients unless the original amount was paid into Brandability’s FNB bank account. Amounts paid into any of Brandability’s other bank accounts shall be credited to the Client’s account to be allocated to future orders.
  8. Refunds shall be processed within 30 (thirty) days from acceptance of the return by Brandability.

Branding of Products NOT Supplied by Brandability

  1. Brandability will not be held liable for any damage to products supplied by clients to Brandability, whether as a result of Brandability branding the product or not.
  2. Brandability will not be held liable for any losses during transit. Breakages and missing stock will be reported as soon as they are identified.
  3. Lead times may need to be adjusted once products have been viewed at our warehouse in Olivedale.
  4. Brandability cannot be held liable for slight changes in the print result which may be due to any of the following;
    • the texture of the item
    • the colour of the item
    • the nature of the artwork
  5. Not all branding is permanent. Should permanent branding be required then the client is required to state this in writing to Brandability.
  6. Please note that for rush orders; if enough time is not allowed for curing, then provision needs to be made for a poorer print quality.
  7. It is highly recommended that sufficient time be allowed for a pre-production sample to be printed. This will serve as a final approval of the branding before mass production begins. The cost of this, along with delivery will be for the clients account. Should clients decide not to proceed with a pre-production sample, then Brandability accepts zero risk.
  8. Should re-packaging of items be required, whether requested or not, then any costs associated with this shall be for the clients account.

Brand 24

  1. Once you place and pay for your order, no amendments or cancellations to the order will be possible as orders are picked immediately and will go into production as soon as possible.
  2. Once you place and pay for your order online, no amendments or cancellations to the order will be possible.
  3. Importantly, due to the urgent nature of Brand24 orders, no artwork approval process will be initiated for your order. The logo you supply us, will always be branded at the maximum possible size in the position that the Brand24 branding guideline demonstrates. This logo will be centred within the demarcated branding area on the branding guideline. All Brand24 branding guidelines can be viewed on the Brandability website and differ from the standard branding guideline for each product in question. If you have specific requirements for position or size, please place a standard branding order where we have more flexibility with the logo and branding positions. Branding outside of the demarcated Brand24 branding area, or at a size that exceeds the maximum branding space, will not be available as part of the Brand24 offering. If artwork contains fine detail or small text that may close up, please ensure that you remove this before sending us the artwork for branding. Logos will not be modified once sent to us.
  4. All artwork provided to us needs to be in Vector or an additional 4 hours will need to be allocated to convert your artwork to Vector format. Vector artwork will be acceptable in the following formats – .pdf (workable PDF), .cdr (Corel Draw), .ai (Adobe Illustrator)
  5. If specific pantone colours are required for pad or screen printed products, then these need to be specified at the time of providing us with your artwork. If digital branding is required, then the vector artwork must be correctly supplied to reflect CMYK colours.
  6. Brand24 applies to select products only and each is tagged on the Brandability website with the Brand24 icon.
  7. Minimum and maximum quantities apply to all Brand24 product orders.
  8. Orders placed Monday to Thursday:
    The Brand24 service is available Monday to Thursday (when they are trading days in South Africa) and orders must be placed and paid for by 5:00pm to be complete and ready for collection in Johannesburg by 5:00pm the following day.
    Orders placed on Friday:
    Orders placed and paid for before 12pm on a Friday (where it is a trading day in South Africa) will be completed by 5:00pm the following Monday in Johannesburg. Orders placed after 12pm on a Friday, weekends or South African public holidays will not qualify for Brand24 service.
  9. In the event of the actual item being supplied incorrectly, customer service will be able to assist, but please note that it’s not guaranteed to be amended within 24hrs.

A handful of clients we've worked with:

Astral Pharma
Paper plane

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